Service Heroes In Hospitality : A Guest Service Training


Service Heroes In Hospitality : A Guest Service Training Program [Reading] ➷ Service Heroes In Hospitality : A Guest Service Training Program Author Ben A. Sharpton – Thomashillier.co.uk Hotels, restaurants, theme parks, and other hospitality businesses are unique when it comes to customer service Outstanding service is absolutely critical to business success, and issues such as high Hotels, restaurants, theme parks, and other hospitality In Hospitality PDF/EPUB ✓ businesses are unique when it comes to customer service Outstanding service is absolutely critical to business success, and issues such as high employee turnover and increasing competition present special challages This one day training program first engages participants by helping them to identify their own personal reasons for providing excellent customer service Then, using contemporary role plays and other interactive activities, your participants will understand the critical importance of customer service and learn behaviors and skills that will enable them to exceed guest expectations Service Heroes Kindle - Written with inexperienced trainers in mind, the comprehensive Leader s Guide includes step by step instructions, class scripts, training hints, and overhead masters that make it easy for site managers and other part time trainers to deliver this five module program in one hour or half day segmants The Participant Workbook, useful as a job aid, involves participants with realistic case studies, interactive activities, and easy to master practical tools that will positively impact their customer service skill and attitudes The package includesLeadership Guide with detailed course outline, Case Studies, Training Units,Overhead Heroes In Hospitality eBook ´ Masters Power Point ,Participant Workbooks additional workbooks.

  • Ring-bound
  • 62 pages
  • Service Heroes In Hospitality : A Guest Service Training Program
  • Ben A. Sharpton
  • 04 March 2017
  • 0874254671

About the Author: Ben A. Sharpton

Tell stories It s one of the In Hospitality PDF/EPUB ✓ best pieces of advice I ve ever received Stories inspire people to grow and expand their horizons They entertain They challenge They comfort Simply put, they make life much better I ve been telling stories all my life When I worked with youth years ago, I told stories that helped them understand, learn and develop Later, as a corporate training manager I used stories to demonstrate examples, to encourage better business practices and to stimulate learning As an online college professor I found stories Service Heroes Kindle - to be instrumental in challenging people to think and comprehend Today I continue to tell stories You ll find them in my nonfiction curriculum books and all of my award winning novels My hope is you ll enjoy my stories and share them with your friends Then, tell your own stories It s a great piece of advice.



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